The art of saying no

American Medical News

In an effort to make sure patients get the care they need, Dr. Gazelle gives time management tips to doctors across the United States. “Saying no is not a skill that you get taught in medical school…demands are enormous and ever-increasing. To get through your day, you have to be able to say no firmly but kindly.” She encourages doctors to set an agenda with patients who have long lists of questions. “Setting an agenda offers guidelines in a way that doesn’t make the patient feel slighted,” she said. She encourages doctors to have the patient come back if they are running late and can’t address all the patient’s concerns in one visit.

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